About
contact us
Phone: 1.877.564.5051
Email: answers@elementalled.com
Live Chat:
Fax: 510.740.4457
Mailing Address/ In-Store Pickup:
Elemental LED
1195 Park Ave Ste. 211
Emeryville, CA 94608
Google Maps Link
Our business hours are as follows:
Monday-Friday 8AM to 5:30 PM Pacific Time
You may email or leave us voicemail at the number above 24 hours a day and we will get back to you as soon as possible.
Shipping Information
Our standard same day shipping cut off for in-stock items is 2PM Pacific Time. Please email or call if you require expedited service after 2PM. We will contact you if any items are out of stock and we can process partial shipments if required.
Package Tracking
You should receive an email containing your tracking number once your order ships. Track your package by entering this number into the pages below:
-- UPS Package Tracking
-- USPS Package Tracking (Priority Mail)
location
Elemental is located on Park Avenue in Emeryville, California, across the street from Pixar animation studios and down the street from the Emeryville Town Hall. Emeryville is a small city between Oakland and Berkeley that has a long history as a home to industry, which now includes many biotech and software companies. Although we’re primarily an Internet retailer, please feel free to stop by our office if you’re in town, we’re always happy to meet our customers and show you our latest lights.
who we are
Elemental LED began in 2008, as most Bay Area businesses do, in a garage. The friendship of Max Darling and Randy Holleschau, who are now our CEO and COO respectively, evolved to include an interest in a lighting technology that had been around for a while but was just starting to make an appearance in the realm of consumer products. (We’ve been told “Do Not Walk” by LEDs since the ‘60s!) It’s easy to see how they became obsessed with a technology that is energy-efficient, eco-friendly, and which also allows people to light their spaces in a way that you can’t with just any only light bulb. Yeah, when it comes to LEDs, you could say they’re lighting nerds, and that all of us at Elemental are lighting nuts.
Just as importantly, we’re people people. While we embrace the hi-tech age in which we live, we value and prioritize personal relationships above all—with one another and with you, the customer. Although we’ve moved out of the garage into an office—and moved again to a larger space in April 2010 to accommodate our growth—we’re still the same independently-owned company based in California that we’ve always been. When you call us with a question, or for help implementing your lighting vision with a custom project, you’ll not only get one of us on the phone, but we’ll take the time to make sure you know what to order and how it all fits together. Maintaining and encouraging an open, fluid dialogue about each project is what allows us to fearlessly and successfully explore the challenge of new lighting concepts and designs. Or to just finally get some more light onto your kitchen counters!
Our goal is not only to create and implement effective, affordable and adaptable lighting solutions to support you, your businesses and our planet, but also to listen to your concerns and work in a way that best fits your individual needs. At Elemental LED, we believe in making a difference by lighting the way for individuals, businesses and society as a whole.
terms & conditions
Welcome to ElementalLED.com. If you continue to browse and use our website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Elemental LED's relationship with you in relation to this website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through ElementalLED.com meet your specific requirements.
ElementalLED.com contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced on ElementalLED.com, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorized use of this website may give to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Elemental LED's prior written consent.
shipping information
Our products ship Monday-Friday, except for the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and all US Postal holidays. We will ship anywhere in the world.
Although orders placed by 4 p.m. are usually shipped the same day, please allow up to one business day for processing of your order. In the event that one or more items in your order is out of stock, we will notify you by email and you'll have the option to immediately ship the available items, or to wait for all items to be in stock before we ship. When your items are back in stock, you'll receive a notification email from us.
We offer three shipping carriers for our products: United Parcel Service, the U.S. Postal Service, and FedEx.
UPS Shipping is available for all domestic and international orders. UPS shipping is generally faster, more reliable, and more consistent than the USPS, and costs a little more. UPS packages also come with a tracking number. We recommend UPS for customers whose orders are more time-sensitive. (Please note that UPS cannot deliver packages to post office boxes.)
Domestic:
UPS Ground
UPS 3 Day Select
UPS 2nd Day Air
UPS Next Day Air
UPS Next Day Air Early A.M.
International:
UPS Standard (ground)
UPS Worldwide Saver (air)
UPS Worldwide Express (air)
We also offer Priority shipping from the U.S. Postal Service as a more economical option. The USPS's estimate for the average delivery time for Priority mail is 1-3 days.
You also have the option of using your own UPS or FedEx shipping account. No problem!
In-store pick-up is available for area customers who want to avoid shipping costs. Pickups can be made at our office at 1195 Park Ave., Suite 211, Emeryville, California, 94608.
RETURNS: Returns will be accepted within 30 calendar days for money back or within 60 calendar days for store credit on all items except Custom Products or Special Orders.
Store credit or money back is allowed under the following conditions:
- All returns must be returned in original, unused, resalable condition and must be returned in the original exterior box, well packed, accompanied by the original packing material, manuals and any other accessories provided with the original delivery. Additional packaging may be necessary.
- All returns must be securely packaged, prepaid and shipped via a secure carrier or personally delivered to our office. Return shipping, payment for return shipping, and any subsequent damages from return shipping are the responsibility of the purchaser. Elemental LED is not responsible for packages lost or damaged while in transit to us.
- All returns must be accompanied by a copy of the original receipt. Email confirmations or Internet order copies will not be accepted.
- A restocking fee of 15% will be applied to any returned order. Please include a short note inside your return package explaining why you're returning the item and the desired action.
- Shipping and handling fees are not refundable for any reason.
- All returns of defective or nonworking merchandise may be repaired, replaced or refunded at the discretion of Elemental LED management.
- Once an order has been processed, any measures that must be taken to correct either the merchandise in the order or the shipping method or location will be considered a non-defective return and subject to any policies that apply to such a return.
- Refunds, store credit, or exchanges will not be issued until the return item has been received and logged by Elemental LED.
- Store credits are good for a period of 12 months from date of credit issue.
Products Title Warranty: Company warrants that the Products purchased by Purchaser hereunder shall be free and clear of all liens and encumbrances except for Company's purchase money security interest therein.
Limited Products and Services Warranty: Company warrants that the Products and Services are free from manufacturing defects in material and workmanship under normal use and service for a period of three (3) years from the date of delivery to the original end user. Warranties do not extend beyond the original end user. ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS ARE LIMITED TO THE SAME PERIOD. Claimant must furnish proof of date of purchase. Company will provide replacement Products or Services, or may opt to reimburse the purchase price if product replacement is infeasible. Company’s sole liability with respect to any defect shall be for the replacement of the defective Products or Services. No one is authorized to make any other warranties on behalf of Company, or modify this warranty, except in a separate written paper document under signature of a corporate officer of Company then-listed with either the Nevada Secretary of State or the California Secretary of State. Company will not be liable for repairing damages or failures caused by acts of God, abuse, mishandling, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed by Company, abnormal usage, or any other use or application for which the Products are not intended. The foregoing shall constitute Company’s sole warranty and sole liability, and is in lieu of any other warranties whether written, oral, implied, or statutory. Some states and provinces do not allow the limitation of exclusion or limitation or incidental or consequential damages and some states do not allow limitations on how long an implied warranty lasts, so the limitations or exclusions may not apply. This warranty gives its beneficiaries specific legal rights, and beneficiaries may have other rights, which vary from state to state and province and province. COMPANY WILL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE GOODS OR SERVICES OR OTHER INDIRECT DAMAGES WITH RESPECT TO LOSS OF PROPERTY, REVENUES, LIFE OR LIMB, PERSONAL INJURY, AND CLAIMANT’S REMEDIES SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF NONCONFORMING GOODS OR SERVICES.
Changes to this Privacy Notice, Conditions of Use and Notices:
This Privacy Notice and our Terms of Use will change over time and the use of information which we gather now is subject to these Notices and Terms as modified. Please check this page periodically as you continue to use our site to see if any changes have been made. This privacy notice was most recently changed on July 24, 2008. If you visit our Web site your visit and any dispute over privacy is subject to this Notice and our Terms of Use, including the application of the laws of the State of California.
Personal Information Collected By ElementalLED.com:
ElementalLED.com uses information that we collect from our visitors to personalize and improve your visit at ElementalLED.com and ElementalLED. We gather the following types of information:
Information you give us: ElementalLED.com collects any information which you enter on our Web site. This information is normally provided when you search, buy, participate in a contest, sweepstakes or on-line survey, or when you communicate with any of our departments such as customer service, sales or technical services through our Web site, telephone, mail or fax. You also provide information when you establish an account with us. Examples of the type of information you may supply us with include your name, address, telephone number, credit card information, e-mail addresses, and financial information such as your Social Security number.
Automatic Information collected by us: Whenever you visit our Web site we collect and store information such as "cookies" which remember information about a visitor from one page to the next and from one visit to the next. We collect and analyze the IP address used to connect your computer to the Internet; login; password; computer and connection information such as your browser type and version; operating system and platform; purchase history; confirmation when you open e-mail that we send you; the URLs which lead you to and around our Web site including the date and time; the pages and or products you viewed or searched for and the phone number used to call our voice telephone numbers. Your browser allows you to reject cookies and software is available from third parties which will allow you to visit our Web site without providing this information. You are welcomed at our Web site if you use this software but we will not be able to offer you our personalized services.
Orders: If you place an order we use a secure order form which requires you to provide contact, billing, and financial information. This information is transmitted to your credit card company to authorize your purchase. At certain times we may offer financing options with or without third party participation. If you use a financing option information provided by you (such as your address, birth date, social security number, and credit card number) may be used to request a credit report from third parties or may be sent to a third party for processing.
Action Tags: ElementalLED.com's web pages may contain action tags set by third party firms for the purpose of collecting anonymous information about the usage of our site by customers. Action tags are also known as web beacons or 1 pixel gifs. Action tags are a technique used to compile aggregated statistics about the effectiveness of our web site. They do not use personally identifiable information, such as names or addresses, and do not link online actions to an identifiable person.
Sharing of Information with third-parties:
Affiliated Businesses and Elemental LED LLC: We may share any information that you supply to us with any affiliated business that is substantially controlled by ElementalLED.com and ElementalLED.com Corporation. Any information that is shared this way will be subject to this Privacy Notice.
Independent Contractors: We may employ other companies or individuals to provide certain services to us such as sending e-mail, providing click to call telephone calling services, analyzing customer lists and data, providing marketing assistance, or consulting services. These third parties will have access to the information needed to perform their functions but cannot use that information for any other purpose.
Third party service providers: Third party service providers have their own privacy and data collection policies which are not controlled by ElementalLED.com. We have no responsibility or liability for these policies and urge you to contact the third party provider if you have any questions. We may occasionally partner with Third parties in various email programs.
Orders and Catalog Requests: When you place your order and/or when you request that we send you product pdf files from time to time we may share your name, mailing address and purchase category information with a few carefully selected marketing partners who may bring you offers of interest. If you wish to opt out of sharing this information with these companies, please call 1 877 564 5051 or e-mail answers@ElementalLED.com.com. We will never share any telephone number(s), or financial information which you have given us with any marketing partner(s).
Aggregate information: We provide aggregate information to some of our business partners. This information does not allow them to identify you individually.
Vendors: We provide some of our vendors with your contact information so that they may contact you directly with product support information.
Credit card companies and shippers: When you buy something from us we send your credit card information, name, billing address and the amount of your purchase to your credit card company to verify and authorize the purchase. Your name, telephone number and shipping information must be provided to third party shippers such as UPS, Federal Express and the United States Postal Service to deliver your purchase.
Third Party Transaction-Level Data: If you visit our site from a third-party site the third-party site may be able to access your individual transaction information. In order to track and credit your transaction the third-party site may give you a unique code, cookie or graphic which will uniquely identify you. This will only happen if you link directly from a third party site to our Web site. Any transactions made at our Web site while such a code is active will be reported back to the third party site. We will only report non-personal information to these sites such as the date of the transaction, the product(s) purchased and the amount spent. We will not report any information to these third party sites that will allow them to personally identify you, however based on information which may have previously been collected from you by the third party site they may be able to personally identify you by combining the information they have gathered with the information sent by us. You should read the privacy policy posted by the third party site to see how they may use this information. The presence of a 3rd party navbar atop our site is an indication that the third party site may be able to see your activity on our site.
Third Party Ads, Surveys and Promotions: We may use third parties to display ads, surveys and various promotions on our site. These will always be labeled with the third party name. These third party applications may contain cookies or other code which are outside of our control. Although we will attempt to only work with third parties who respect your privacy we are not responsible or liable for any information collected by these third parties or how it is used. You should contact the third party directly or check the third party's privacy Notice to see how any information that they may gather will be used.
Link to Third Party Site: Our Web site contains links to third party sites, such as our vendors. ElementalLED.com is not responsible or liable for the privacy practices or content found on these sites. We suggest that you check the Privacy Notice of each site you visit.
Third Party Checkout Links: If you use a third party checkout link on our site such as the AOL Quick Checkout Program or Microsoft Passport wallet service your name, billing and shipping addresses and credit card information is transferred to us from your account with the third party to enable you to check out of our site without having to re-enter certain information.
Law Enforcement and Protection of Users:We will release personally identifiable information to third parties and organizations when we believe it is appropriate for us to do so to comply with the law. We will also do so to cooperate with law enforcement investigations, comply with court orders or subpoenas, protect the legal rights of us and our users, or when we believe it is needed for fraud protection and/ or credit risk reduction.
Business Transfer:
In the unlikely event that ElementalLED.com is sold, has substantially all of its assets acquired or merges or becomes affiliated with any other individual or entity any customer information owned or under the control of ElementalLED.com may be one of the transferred assets.
Security:
Our Web site protects the security of personal information you transmit to us by using Secure Sockets Layer (SSL) software, which encrypts the information you input during the transmission to us. We do not reveal your credit card number when we confirm your order. In order to protect against unauthorized access to your account you should sign off when you finish visiting our site.
Choice/Opt-Out:
Our Web site gives you the opportunity to opt-out of receiving communications from us. If you no longer wish to receive communications from us you may opt-out by calling 877-564-5051 or e-mail answers@elementalled.com
Children's Online Policy
ElementalLED.com is committed to the preservation of online privacy for all of its web site visitors, including children. Consistent with the Children's Online Privacy Protection Act, we will not knowingly collect any personally identifiable information from children under the age of 13. ElementalLED.com.com sells products intended for purchase by adults. If you make a purchase on ElementalLED.com.com, you are representing that you are an adult. If you are a child under the age of 13, you must ask your parent or guardian to assist you in using ElementalLED.com.com and ElementalLED.com.
press
EFFICIENT ECO-LIGHTING ILLUMINATES BETTER OPTIONS FOR SHOPPERS
San Francisco-based Elemental LED, LLC to launch national web-based sales of planet-friendly, affordable lighting in September 2008.
While the concept of “going green” is nothing new these days, affordable, eco-friendly products are still hard to come by. And with gas prices rising astronomically, energy efficiency is a constant topic of conversation—and concern.
Elemental LED to the rescue! Elemental LED offers consumers the best of both worlds: efficient lighting options that are good for the planet and easy on the pocketbook as well. While other “green” lighting options like compact florescent lights (CFLs) tout their energy-saving benefits, LED lighting beats out the competition every time. Let’s shed some light on the subject:
- LED lights last 10 times longer than CFLs.
- While LEDs are manufactured without the use of toxic materials, CFLs contain mercury and have to be disposed of as a hazardous waste at a toxic waste depot, where the mercury will be removed and recycled.
- Many reports assert that CFL bulbs take more energy to manufacture than regular incandescent lights, so much so that most CFLs are made in China to avoid pollution laws.
- Fluorescent lighting is hard on the eyes and emits and unattractive yellow-green light. LEDs produce a clean, bright-white glow that creates an aesthetically –pleasing ambiance.
- Elemental LED offers a range of lighting colors, allowing shoppers to choose their favorite shade of white.
- Not sure your lighting vision can come to fruition? Elemental can turn any lighting design idea into a reality with its customizable lighting products.
- LEDs are comparable in price to CFLs, and Elemental LED offers the most competitive pricing of all!
“By switching to Elemental LED’s customizable lighting, consumers will reduce their overall carbon footprint and will see a noticeable difference in their energy bill as well; the efficacy of these lights is growing every month as the technology improves,” says Elemental LED CEO Max Darling.
Elemental LED was founded in April 2008 with the goals of providing reasonably priced, eco-conscious lighting options to both retailers and consumers alike.
