
Phone: 1.877.564.5051
Email: answers@elementalled.com
Live Chat:
Fax: 510.740.4457
Mailing Address/ In-Store Pickup:
Elemental LED
1195 Park Ave Ste. 211
Emeryville, CA 94608
Google Maps Link
Our business hours are as follows:
Monday-Friday 8AM to 5:30 PM Pacific Time
You may email or leave us voicemail at the number above 24 hours a day and we will get back to you as soon as possible.
Shipping Information
Our standard same day shipping cut off for in-stock items is 2PM Pacific Time. Please email or call if you require expedited service after 2PM. We will contact you if any items are out of stock and we can process partial shipments if required.
Package Tracking
You should receive an email containing your tracking number once your order ships. Track your package by entering this number into the pages below:
-- UPS Package Tracking
-- USPS Package Tracking (Priority Mail)
Elemental is located on Park Avenue in Emeryville, California, across the street from Pixar animation studios and down the street from the Emeryville Town Hall. Emeryville is a small city between Oakland and Berkeley that has a long history as a home to industry, which now includes many biotech and software companies. Although we’re primarily an Internet retailer, please feel free to stop by our office if you’re in town, we’re always happy to meet our customers and show you our latest lights.

Elemental LED began in 2008, as most Bay Area businesses do, in a garage. The friendship of Max Darling and Randy Holleschau, who are now our CEO and COO respectively, evolved to include an interest in a lighting technology that had been around for a while but was just starting to make an appearance in the realm of consumer products. (We’ve been told “Do Not Walk” by LEDs since the ‘60s!) It’s easy to see how they became obsessed with a technology that is energy-efficient, eco-friendly, and which also allows people to light their spaces in a way that you can’t with just any only light bulb. Yeah, when it comes to LEDs, you could say they’re lighting nerds, and that all of us at Elemental are lighting nuts.
Just as importantly, we’re people people. While we embrace the hi-tech age in which we live, we value and prioritize personal relationships above all—with one another and with you, the customer. Although we’ve moved out of the garage into an office—and moved again to a larger space in April 2010 to accommodate our growth—we’re still the same independently-owned company based in California that we’ve always been. When you call us with a question, or for help implementing your lighting vision with a custom project, you’ll not only get one of us on the phone, but we’ll take the time to make sure you know what to order and how it all fits together. Maintaining and encouraging an open, fluid dialogue about each project is what allows us to fearlessly and successfully explore the challenge of new lighting concepts and designs. Or to just finally get some more light onto your kitchen counters!
Our goal is not only to create and implement effective, affordable and adaptable lighting solutions to support you, your businesses and our planet, but also to listen to your concerns and work in a way that best fits your individual needs. At Elemental LED, we believe in making a difference by lighting the way for individuals, businesses and society as a whole.


Welcome to ElementalLED.com. If you continue to browse and use our website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Elemental LED's relationship with you in relation to this website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through ElementalLED.com meet your specific requirements.
ElementalLED.com contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced on ElementalLED.com, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorized use of this website may give to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Elemental LED's prior written consent.
Our products ship Monday-Friday, except for the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and all US Postal holidays. We will ship anywhere in the world.
Although orders placed by 4 p.m. are usually shipped the same day, please allow up to one business day for processing of your order. In the event that one or more items in your order is out of stock, we will notify you by email and you'll have the option to immediately ship the available items, or to wait for all items to be in stock before we ship. When your items are back in stock, you'll receive a notification email from us.
We offer three shipping carriers for our products: United Parcel Service, the U.S. Postal Service, and FedEx.
UPS Shipping is available for all domestic and international orders. UPS shipping is generally faster, more reliable, and more consistent than the USPS, and costs a little more. UPS packages also come with a tracking number. We recommend UPS for customers whose orders are more time-sensitive. (Please note that UPS cannot deliver packages to post office boxes.)
Domestic:
UPS Ground
UPS 3 Day Select
UPS 2nd Day Air
UPS Next Day Air
UPS Next Day Air Early A.M.
International:
UPS Standard (ground)
UPS Worldwide Saver (air)
UPS Worldwide Express (air)
We also offer Priority shipping from the U.S. Postal Service as a more economical option. The USPS's estimate for the average delivery time for Priority mail is 1-3 days.
You also have the option of using your own UPS or FedEx shipping account. No problem!
In-store pick-up is available for area customers who want to avoid shipping costs. Pickups can be made at our office at 1195 Park Ave., Suite 211, Emeryville, California, 94608.

RETURNS: Returns will be accepted within 30 calendar days for money back or within 60 calendar days for store credit on all items except Custom Products or Special Orders.
Store credit or money back is allowed under the following conditions:
Products Title Warranty: Company warrants that the Products purchased by Purchaser hereunder shall be free and clear of all liens and encumbrances except for Company's purchase money security interest therein.
Limited Products and Services Warranty: Company warrants that the Products and Services are free from manufacturing defects in material and workmanship under normal use and service for a period of three (3) years from the date of delivery to the original end user. Warranties do not extend beyond the original end user. ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS ARE LIMITED TO THE SAME PERIOD. Claimant must furnish proof of date of purchase. Company will provide replacement Products or Services, or may opt to reimburse the purchase price if product replacement is infeasible. Company’s sole liability with respect to any defect shall be for the replacement of the defective Products or Services. No one is authorized to make any other warranties on behalf of Company, or modify this warranty, except in a separate written paper document under signature of a corporate officer of Company then-listed with either the Nevada Secretary of State or the California Secretary of State. Company will not be liable for repairing damages or failures caused by acts of God, abuse, mishandling, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed by Company, abnormal usage, or any other use or application for which the Products are not intended. The foregoing shall constitute Company’s sole warranty and sole liability, and is in lieu of any other warranties whether written, oral, implied, or statutory. Some states and provinces do not allow the limitation of exclusion or limitation or incidental or consequential damages and some states do not allow limitations on how long an implied warranty lasts, so the limitations or exclusions may not apply. This warranty gives its beneficiaries specific legal rights, and beneficiaries may have other rights, which vary from state to state and province and province. COMPANY WILL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE GOODS OR SERVICES OR OTHER INDIRECT DAMAGES WITH RESPECT TO LOSS OF PROPERTY, REVENUES, LIFE OR LIMB, PERSONAL INJURY, AND CLAIMANT’S REMEDIES SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF NONCONFORMING GOODS OR SERVICES.