Elemental LED’s Expansion Plans Reflect a Strong Commitment to Customer Experience Services
Emeryville, CA – Elemental LED, a leading U.S. based engineering and technology company that manufactures LED lighting solutions announced today the expansion of its Customer Service Center with newly upgraded facilities to support the company’s business to business sales and customer service calls, emails and chat inquiries. Elemental LED and its wholesale and manufacturing division, Diode LED, provides a wide variety of superior quality linear, task, and accent LED lighting solutions for both residential and commercial applications.
The new Customer Service Center provides capacity for forty customer service representatives to support the company’s growing customer base while also improving efficiency and service levels to customers. The teams sharing the new facility are Technical Support, Specifications and Project Support, and Customer Service. The company has experienced unprecedented activity supporting configured solutions, which requires the sharing of information with customers for project configuration, technical specifications, layout and design support. The expansion offers a collaborative work environment and streamlines communications contributing to an enhanced customer experience.
“The customer service team at Diode LED is extremely knowledgeable and responsive,” states Jon Bartel, Branch Manager at Hunzicker Lighting Gallery. “They are simply one of the best in the industry delivering superior technical expertise and extensive project support. Diode LED offers a level of customer service far beyond other manufacturers.”
The new Customer Service Center parallels the recent expansion of the company’s Diode LED Training Center. The training facility offers strategic partners, distributors, and customers advanced onsite product training enhancing the in-field support and online training programs designed to showcase the Diode LED product line.
“Our investments into new and expanded facilities is a direct response to the growth of the company,” said Randy Holleschau, Chief Executive Officer at Elemental LED. “Our premier customer support services have long been a hallmark of the Diode LED brand. We are well known in the lighting industry for our best-in-class customer experience and this continued service remains our top priority.”
About Elemental LED:
Elemental LED is a leading U.S.-based engineering and technology company that manufactures an extensive high-quality portfolio of superior linear, accent, and task LED lighting featuring unparalleled CRI and R values with flawless, and vibrant high-fidelity color rendering. We are proud to be America's largest provider of linear LED lighting inspiring lighting professionals with our innovative technology, unmatched quality, and best-in-class customer experience.